It is situated on the Crystal Palace line, 7 miles 77 chains (12.8 km) measured from London Victoria.

The station, and all trains serving it, are operated by Southern, and it is in Travelcard Zone 3.

All services at Gipsy Hill are operated by Southern using Class 377 EMUs.

The typical off-peak service in trains per hour is:[3] During the evenings, the services between London Victoria and West Croydon do not run and the services between London Bridge and Beckenham Junction are reduced to hourly.

On Sundays, the services between London Bridge and Beckenham Junction do not run.