Greenbank was served by CLC trains from Manchester Central via Northwich to Chester Northgate.

On Sundays, a two-hourly service to Chester and Manchester was introduced, with the latter continuing to Southport, via Wigan Wallgate and Bolton.

The station is unstaffed (though there is a self-service ticket machine provided) and has a free car park.

The main station buildings are on the north-west side of the line and are presently used as a Christian church.

Waiting shelters are provided on each side and train running details are offered via digital CIS displays, telephone and timetable posters.

[5] The signal box is situated to the north of the station - this supervises the line from Cuddington through to Plumley and the various branches & siding connections from it (including the line to Sandbach and the now-disused link into the defunct Brunner-Mond chemical works at Winnington).

[8] As part of Northern's proposed December 2022 timetable (which focuses on additional services within the Manchester area), an additional 4 trains per day between Chester and Stockport (2 in each direction) have been proposed during peak hours on Mondays to Saturdays.