The station is located a short distance south of the Runcorn Railway Bridge over the River Mersey on a section of line opened by the London and North Western Railway to create a more direct route between Liverpool and Crewe.

Lifts are available (integrated into the footbridge) to allow passengers to cross between the platforms.

A car park (charges apply) and taxi rank are also available, and bus stops for services to other parts of Runcorn and also to Widnes.

Avanti West Coast - (1 per hour) There is an hourly service between Liverpool Lime Street and London Euston operated by Avanti West Coast.

West Midlands Trains - (1 per hour) There is an hourly service between Liverpool, Crewe and Birmingham New Street operated by West Midlands Trains under the London Northwestern brand.