HDFC ERGO General Insurance Company

The Corporate sector includes products like liability, marine, and property insurance.

In June 2019, HDFC announced plans to acquire a 51.2 percent stake in Apollo Munich Health Insurance and later merged it with its general insurance arm, HDFC ERGO.

HDFC ERGO General Insurance has adopted Robotics process automation and voice analytics to improve customer experience.

A mobile application, the Insurance Portfolio Organiser (IPO) app, has also been built and offers its services based on geo-location.

[7][8][9] [10][11][12][13] The company is aiming to transform itself into an ‘AI-first company’, wherein over 30% of customer service requests are handled by artificial intelligence (AI) and more than 50% of customers are using the digital platform to avail of any service after becoming policyholders.