As of February 2024[update], the company has the largest number of retail travel shops in the United Kingdom at 494.

News reports at the time indicated that Hays would almost treble the number of existing stores and double its workforce.

[2] By the end of November 2019, Hays stated that it would hire an extra 1,500 staff, in addition to its 2,330 who previously worked for Thomas Cook.

[7] In March 2020, following the purchase of Thomas Cook, Hays Travel was named as one of the Top 100 Employers in the United Kingdom.

[8] On 3 August 2020, Hays Travel announced up to 878 members of its retail staff would be made redundant.