[1] Heald Green has a ticket office on platform 1, which is open Monday-Saturday 06:15-19:30.

[2] Both platforms have waiting shelters with metal seating, electronic departure boards and automated audio announcements.

Platform one has a station building which includes a small waiting room, ticket office and timetables.

[2] Platform 1 is accessed from the car park and platform 2 is accessed via a long ramp; interchange between them requires crossing over the road bridge at the north end of the station.

[3] The basic Monday to Saturday off-peak service comprises:[4] On Sundays, there is:[4]