"[3] Helen is a caring woman, often being portrayed as "a shoulder to cry on" for her friends and family, She has a sympathetic nature and offers motherly advice to anyone who needs it.

[7] Producer Peter Dodds admitted that the crew were worried about the gap her departure would leave in the show, as she was still a core cast member.

After watching a ten-year-old video of Scott and Charlene's wedding, with Philip, Debbie, Hannah and her friends Harold (Ian Smith) and Madge Bishop (Anne Charleston) around her, she fell asleep on the sofa and died.

[11] The following year, Haddy received an Inside Soap Award nomination for Best Single Performance by a Female, as Helen grieved for Reuben.

[2] Ruth Deller of television website Lowculture gave Helen a 5 out of 5 for her contribution to Neighbours, during a feature called "A guide to recognising your Ramsays and Robinsons".

Helen was always the voice of reason, and when she died (sadly followed closely by Anne Haddy, who played her), the street lost perhaps its most beloved character ever".

[15] In 2010 to celebrate Neighbours' 25th anniversary Sky, a British satellite broadcasting company profiled 25 characters of which they believed were the most memorable in the series history.

Helen was a far gentler matriarch than her British equivalents, dealing with the problems of all the neighbourhood teens, which presumably revolved around waxing for her own grandkids Debbie and Hannah.

Her name lives on in her eponymous charity foundation, and as the painter of that dreadful portrait of the Kennedy children in Karl and Susan's front room.

[17] ATV News labeled Helen one of their icons,[5] describing her capacity to love as great, even after all the tragic events she had lived through, subsequently branded her as a shoulder to cry on for all of her neighbours.

[18] In her book Soap opera, Dorothy Hobson describes Helen as breaking the stereotype for older women stating: "She was a very attractive woman, probably in her sixties, who had a successful career as an artist a number of romances and led a completely independent life, whilst still providing stability within the family.

"[20] Beresford thought she "brought a touch of class to Erinsborough", viewed her relationship with son-in-law Jim as "refreshing" but concluded that she painted the "worst portraits ever known to man".

[20] In a feature profiling the "top 12 iconic Neighbours characters", critic Sheena McGinley of the Irish Independent placed Helen as her twelfth choice.

[21] She called Helen the Australian answer to the iconic British soap opera characters Dot Cotton (June Brown) and Edna Birch (Shirley Stelfox).

"[21] Sam Strutt of The Guardian compiled a feature counting down the top ten most memorable moments from history of Neighbours.