The mall features 135 stores, a large food court, and several restaurants and is 1.6 million square feet, the third-largest in New England by retail space.

The mall features the anchor stores Macy's, JCPenney, Target, Best Buy, Burlington, Hobby Lobby, and Altitude Trampoline Park, run by Joseph Berthiaume and Benjamin Shirely.

Located near the interchange of I-90 and I-91, the Holyoke Mall is one of the primary shopping destinations in Western Massachusetts and attracts many out-of-state visitors.

The policy (implemented on September 9, 2005) requires all patrons under the age of eighteen to be accompanied by a parent or guardian on Friday and Saturday nights after 4:00 PM.

This policy is not enforced in the majority of the approximately twenty complexes managed by the Pyramid Corporation, largely located in suburban areas.