The series first aired 3 November 1997 on BBC1 with the first episode receiving viewing figures on 11 million.
The series was directed by Neil Grant and narrated by Andrew Sachs.
became famous within Liverpool area, following the scenes in an episode when an argument between Deputy manager Brian Birchall and head chef David Smith resulted in the phrase being bellowed by Brian.
The outburst became a local catch-phrase and was printed on T-shirts and various merchandise.
The phrase also made it into the charts after it was released as a single by Alternative Radio[1] Following the first episode the Britannia Hotel chain owner reported[2] that he felt the hotel had been poorly portrayed and criticised the BBC for screening scenes that showed the hotel staff trying to handle the situation following the Irish Republican Army (IRA) bomb threat during the 1997 Grand National.