This service is offered in the Hotline's office at weekly reception, over the phone, and through visits to periphery cities and immigration detention.

The Hotline's Crisis Intervention Center has released thousands of migrants and asylum seekers from detention over the years.

[6] The Hotline's legal department litigates strategic cases with potential to affect policies and practices for the entire community.

[6] The Hotline conducts research, media work, public events, and meetings with stakeholders and decision makers.

Through this work, they engage in both local and international advocacy about migration policy and its implications, both for migrants and society as a whole.