The office of the Housing Ombudsman Service is an executive non-departmental public body of the government of the United Kingdom, sponsored by the Ministry of Housing, Communities and Local Government.

The Ombudsman can also look at complaints about the handling of housing issues by local councils.

[3] In June 2018, the All-Party Parliamentary Group for Excellence in the Built Environment called on the UK government to expand the remit of independent UK ombudsman schemes to cover private housebuilders.

It recommended a single entry point for ombudsman services spanning the entire residential sector, which would cover the conduct of estate agents (covered by The Property Ombudsman) through to social housing.

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