The song was written by singer-songwriters Eugene Wilde and Albert Manno and produced by Veit Renn and Timmy Allen.

[3] "I'll Never Break Your Heart" was supposedly recorded over two weeks because Littrell and AJ McLean, the two lead vocalists on the song, had colds.

[4] In October 2014, the group took ownership of the master recording of the song as part of a settlement agreement with their ex-manager, Lou Pearlman's bankruptcy estate.

[5] Pan-European magazine Music & Media wrote that "with the up-tempo, infectious 'We've Got It Goin' On' still in the Benelux, German and Swiss top 10, the Backstreet Boys slowed their crystal clear vocals down to make one of those smooth R&B ballads which are typically aimed for the US market.

"[6] A reviewer from Music Week rated it four out of five, adding, "The soppiness factor is into full effect on this romantic ballad, which displays the boys' vocal excellence.

"[7] Chuck Arnold from People Magazine said that Backstreet Boys gave their "smoothest Boyz II Men impression" on this R&B ballad, adding that "they make you believe every word of their vow to do no harm.

[14] Outside the US, the song peaked at number eight on the UK Singles Chart and also reached the top 10 in Australia, Germany, the Netherlands, Sweden, and Switzerland.

The girl Kevin Richardson is matched with was his then-girlfriend and now-wife Kristin Willits, as she was asked by the director to be featured in the video as an extra.