Because of the low cost of the hardware, it was popular with computer hobbyists, who modified it to run desktop PC software without the internet service.
[1] It was designed to be an easy-to-use, low-cost internet appliance for first-time users of the World Wide Web.
[5] As demand among computer hobbyists grew, retail outlets reported shortages,[6] and Netpliance attempted to prevent custom hardware or software from being installed on new stock.
[12] In April 2000, Netpliance canceled existing orders on its website if buyers refused to accept a $499 termination fee for the service plan.
[6] Buyers protested the change in the terms of sale, and Netpliance was fined $100,000 by the Federal Trade Commission in 2001.