IMC Process Guide

Process Guide provides context-sensitive help and up-to-date information for software users in case of difficulties with applications.

It operates as an employee's personal navigation system that guides users through company and role specific processes.

The curve describes the high degree of forgetfulness in conventional, formal learning, where only a small part of information is actually moved and therefore saved into the long-term memory of the participants.

[11] U.S. President Barack Obama recommended the German dual education system as a standard for vocational training in his State of the Union address in 2012.

While the so-called dual education system provides "technicians, engineers and skilled workers through a … apparatus of vocational training and technical apprenticeships",[12] it has downfalls when it comes to lifelong learning, as recommended by the OECD and the European Commission.

[16] Authors use the so-called "designer component" to create help texts for applications and functions and define process steps.

This context sensitive help through texts, links and videos is intended to reduce the number of errors in everyday work, especially rarely run processes.

The users can be prompted to confirm their understanding, which along with any process deviations, are automatically documented and made available as compliance reports.

In addition to the traditional "On-Premise model", the Process Guide is also available via software as a Service, a part of Cloud Computing.