[1] Around the operation of IT services the itSMF collects, develops and publishes best practices, supports education and training, discusses the development of ITSM tools, initiates advisory ideas about ITSM and holds conventions.
The itSMF is concerned with promoting best practices in IT service management[2] and has a strong interest in the international ISO/IEC 20000 standard.
With a growing number of national chapters a real international umbrella was needed.
There were own studies or together with other, well known research organizations (e.g. “Drive Service Management Adjustments With Peer Comparisons”[5] from the itSMF USA together with Forrester Research, Inc.) There were three books about “ITIL in the Public Sector” (“ITIL in der Öffentlichen Verwaltung”[6]), “Organization Model for the IT in the Public Sector” (“Organizationsmodell für die IT in der Öffentlichen Verwaltung”)[7][8]) and “Service Level Management in the Public Sector” (“Service Level Management in der Öffentlichen Verwaltung”)[9]).
The first awarded project was “ITIL 2010” of the Federal Employment Agency (Bundesagentur für Arbeit, Germany).