Information technology in India

[7][5][6] In December 2022, Union Minister of State for Electronics and IT Rajeev Chandrasekhar, in a written reply to a question in Rajya Sabha informed that IT units registered with state-run Software Technology Parks of India (STPI) and Special Economic Zones have exported software worth Rs 11.59 lakh crore in 2021–22.

[11] Within 90 days of its establishment, the Task Force produced an extensive background report on the state of technology in India and an IT Action Plan with 108 recommendations.

[13] Desai (2006) describes the steps taken to relax regulations on linking in 1991: In 1991 the Department of Electronics broke this impasse, creating a corporation called Software Technology Parks of India (STPI) that, being owned by the government, could provide VSAT communications without breaching its monopoly.

From 2017, India holds an Associate Member State status at CERN, while a joint India-EU Software Education and Development Center will be located in Bangalore.

[15] As the IT–BPM sector evolves, many are concerned that artificial intelligence (AI) will drive significant automation and destroy jobs in the coming years.

[16][17] The rise of AI-powered code generation tools like ChatGPT, Gemini, and Copilot has sparked discussions about their potential impact on programming jobs.

[19] In 2024, the tech industry witnessed a significant increase in layoffs, with companies like Google, Amazon, Meta, and Cisco announcing job cuts.

Industry leaders like Vineet Nayar, former CEO of HCL, have suggested that automation may lead to a decrease in workforce size needed for specific tasks.

[28] Goldman Sachs has predicted that advances in artificial intelligence (AI) could potentially automate the equivalent of 300 million full-time jobs globally.

[29][30] The tech industry witnessed a significant increase in layoffs in 2024, with companies like Google, Amazon, Meta, and Cisco announcing job cuts.

[32][33] The rise of AI-powered code generation tools like ChatGPT, Gemini, and Copilot has sparked discussions about their potential impact on programming jobs.

Programmers may need to adapt to working alongside AI tools, focusing on areas that require human creativity, problem-solving, and strategic thinking.

Furthermore, damage can occur to client relationships due to frequent employee turnover[43] IT companies in India are taking steps to address the high attrition rate.

Some initiatives include implementing work-life balance policies like flexible work arrangements and increased paid time off.

Offering competitive compensation and benefits packages, creating a positive and engaging work culture, and investing in employee recognition and appreciation programs are other strategies being used.

The technologically inclined services sector in India accounts for 40% of the country's GDP and 30% of export earnings as of 2006, while employing only 25% of its workforce, according to Sharma (2006).

[75][76][77] As of 2018[update], Chennai is India's third-largest exporter of information technology (IT) after Bangalore and Hyderabad and business process outsourcing (BPO) services.

[80][81][79] Pune has established itself as a key player in India’s IT and consultancy sectors, attracting major companies like Infosys, TCS, and Tech Mahindra.

Beyond large corporations, Pune’s startup ecosystem has flourished, with companies like Druva, specializing in cloud data protection, and Xpressbees, a leading logistics firm, scaling up rapidly.

Startups such as FirstCry and PubMatic have also gained international recognition, highlighting Pune’s role in driving both innovation and business growth in the IT space.

To address these root causes, the IT industry is offering skill-based training programs and focusing on internal mobility to promote talent from within the workforce[96] A 2017 study of technical support scams published at the NDSS Symposium found that, of the tech support scams in which the IPs involved could be geolocated, 85% could be traced to locations in India.

These include pop-up scams displaying fake error messages, phishing emails or calls impersonating legitimate tech companies, and scareware tactics pressuring users into unnecessary purchases due to alleged virus infections.

They can suffer financial losses from stolen funds or unnecessary charges, experience identity theft and data breaches, and endure emotional distress and anxiety[109] Law enforcement agencies in India and internationally are taking steps to address these call centers.