[4] The company was listed on the National Stock Exchange (NSE) in 2019, following which the Government of India's holding was reduced to 87%, with the remaining shares being publicly traded.

[16] In 2011, IRCTC launched a loyalty program called Shubh Yatra for frequent travelers wherein passengers could avail discounts on all tickets by paying an upfront annual subscription fee.

[19] In 2016, IRCTC launched a lighter version of its website to enable booking at low speed internet connections.

[21][22] On 11 August 2021, IRCTC introduced a smart card system through which unreserved train tickets which can be bought either at railway stations or online.

[26] In 2014, IRCTC launched e-catering services which allowed passengers to order food from private restaurants online or through phone and have it delivered to their seats.

[27][28] IRCTC also manages air-conditioned waiting lounges, retiring rooms and budget hotels at major railway stations.

[29][30][31] IRCTC launched a bottled water brand "Rail Neer" in 2003, which is sold on trains and railway stations.

[42] IRCTC also enables booking of various services including hotel, flight, taxi, and food delivery in co-ordination with third parties through the platform.

[48] In June 2020, the government clarified that downloading the app was optional and not mandatory for train travel after a directive from the Karnataka High Court.

[51] During the 2020–2021 Indian farmers' protests, IRCTC officials used passenger e-mail data that had been provided to them to book tickets, in order to email pamphlets promoting Government welfare schemes and policies to Sikhs from Punjab.

[55] In 2016, Maharashtra Police reported a potential leak of personal information relating to 10 million users registered with IRCTC.