Gerard Gilbert, a journalist writing for The Independent wrote:ITV's 2010 documentary series about the Savoy came across as a monumental puff-piece for the refurbishment of that landmark London hostelry, but the new series about Claridge's (home from home for Tom Cruise, Madonna and various royal families) is something else entirely – by dint of it being the work of Jane Treays, a film-maker unafraid to ask a blunt question and capture a telling moment.

[6]John Crace writing for The Guardian said:From its opening shot of one of the staff doing the nightly clean of the 800-piece chandelier to the final credits, Inside Claridge's was an exquisite piece of documentary-making that never put a foot wrong.

Unlike some documentary-makers who have the knack of putting their subjects on the defensive, she gnawed away at hers with love and was repaid time and again with delightful indiscretions, such as the correct way to address The Edge.

[7]The Times's Alex Hardy called the documentary series "a great recruitment ad: the hotel staff seem as content as Tom Hanks's toy tester in Big.

"[8] Rachel Cooke wrote in the New Statesman about her surprise by the hotel's decision to allow the BBC to film a documentary there and called the series "a little stretched" because there were not enough characters to fill up the three episodes.