[1][2] Silver-Greenberg was a finalist for the 2016 Pulitzer Prize for Investigative Reporting for a series of New York Times articles that revealed how corporations use binding arbitration to prevent American consumers from suing for relief in the judicial system.
[3] She was also a finalist for the 2012 Pulitzer Prize for National Reporting for her 2011 series in The Wall Street Journal revealing the increasingly exploitative tactics of debt collectors.
The Pulitzer citation highlights "her compelling examination of aggressive debt collectors whose often questionable tactics, profitable but largely unseen by the public, vexed borrowers hard hit by the nation's financial crisis".
Senator Sherrod Brown cited one of Silver-Greenberg's articles on the use of credit card offers to secure payment on already-expired debts in a letter calling on the Consumer Financial Protection Bureau to ban the practice.
[19] "By inserting individual arbitration clauses into a soaring number of consumer and employment contracts", Silver and her fellow New York Times reporters explained, "companies like American Express devised a way to circumvent the courts and bar people from joining together in class-action lawsuits, realistically the only tool citizens have to fight illegal or deceitful business practices".
Senators Patrick Leahy and Al Franken, joined by 14 others, wrote a letter to President Obama the month the series was published highlighting the New York Times reporting and calling for more action on forced arbitration.
[23] Supreme Court Justice Ruth Bader Ginsburg cited the first article of the series in her dissent in the case Directv, inc. v Imburgia et al.[24][25][26] A backlash from supporters of arbitration also followed the publication.