Services provided include victim notification,[9] safety planning,[10] victim restitution,[11] parole comment session advocacy, Victim/Offender Dialogue (VOD) program,[12] facility tours, and apology letters.

[13] The department uses inmate labor to produce products such as office furniture, park equipment, and clothing for state government.

A 10% pay raise increased the hourly wage for uniformed employees to $14.66, but did not include non-uniformed staff.

[16] The El Dorado facility was authorized a staff of 682, but about a quarter of the positions were vacant.

[17] By 2019, the department was forced to contract with CoreCivic to move six hundred prisoners to Arizona due to staff shortages.