Karma became a center of controversy in January 2016, over changing their Neverstop plan and cutting customer's data multiple times.
[4] Newer customers were offered a refund for their devices, based on Karma's standard 45–day return policy.
However, customers who purchased Karma "Go" hotspots with Neverstop, outside of that standard return period, were explicitly told "no refunds".
[7] After two months, Karma blamed customers for "misuse" of the unlimited data service and began throttling users speeds from 5 Mbit/s to 1 Mbit/s.
[3][4] After over a week of throttled speeds, Karma decided to change the "Neverstop" program from unlimited to 15 GB for the same US$50 price.