The sakala team is currently headed by D Roopa IPS and the project overall reports to Principal Secretary, Department of Personnel and Administrative reforms (Services) after the recent reorganisation.
), Khatha transfer documents (Urban development), Issue and modifications of Ration cards (Food Dept.
), Survey and Settlement (Revenue), House plan Sanction (Urban Local Bodies), Copy of FIR/Petitions (Police Dept.)
A comprehensive IT solution has been developed by National Informatics Centre (NIC), to enable implementation of the Act by providing a transparent on-line monitoring mechanism for the services requested by a citizen.
In case the application is rejected or if the service is not provided within the stipulated time, citizens can file an appeal before the competent officer (CO) to redress their grievance quoting the GSC number.
The project was started on 25 January and was announced by Hon’ble Minister for Higher education & Tourism, Shri R.V.
Sakala Sakhis will be trained by the government to learn information on the schemes, online application process and follow-up.