It followed the everyday life of a counsellor, Kate (Caroline Quentin), who not only must manage her clients' problems, but also must help her neighbours and unsuccessful business partner, Douglas, played by Chris Langham.

Darren Boyd played the sweet, but intellectually challenged, Craig, the travel agent downstairs.

Kate then falls for Douglas's brother, Iain Cameron, a successful cardiac surgeon.

At the beginning of each series the crew spent four days filming all exterior scenes at various locations in and around Nottingham.

The building used as the location of Iain's flat is situated on Broadway in the Lace Market area of Nottingham.