It is a heritage building[1] containing a waiting room and ticket counter built beside a set of tracks also used as a freight yard.

This branch line, the northern section of which still exists in the form of the CN Huron Park Spur, connected the northern Grand Trunk and southern Great Western mainlines to each other at a junction west of the newly-built Kitchener Grand Trunk station, near King Street.

However, service on the Preston and Berlin line ended only a few months after it began due to the catastrophic collapse of its bridge over the Grand River, and the plans for a union station never bore fruit.

The Guelph Subdivision was a secondary mainline for trains from Chicago, Michigan, and Western Ontario bound for Toronto and points East.

In 1966, Canadian National Railway (CN), by this point the owner of the station, removed the clock tower and the other roof features.

[7] Between 1982 and 2004, Kitchener was served by the joint Via Rail-Amtrak International service between Chicago and Toronto.

As of 2021, the station is served by 10 eastbound and 9 westbound trains per weekday, one of which extends beyond Kitchener to London.

[4] The Region of Waterloo plans to replace the existing Kitchener station with a new Kitchener Central Station or "Transit Hub" located at King Street where the railway crosses the Ion light rail line.

[14] In the meantime, trains are stored in an interim yard in Kitchener off Shirley Avenue east of the station.