The hospital is located in the central business district of the town of Kitgum, approximately 435 kilometres (270 mi), by road, north of Kampala, the capital and largest city in that East African country.

[1] This is approximately 102 kilometres (63 mi), by road, northeast of Gulu, the largest city in Uganda's Northern Region.

A large number of patients are attended to from the districts of Abim, Agago, Kabong, Kotido, Lamwo, Nwoya and Pader.

A significant number of the hospital patients come from neighboring South Sudan.

[4] This has put great strain on the hospital resources, including the understaffed, underpaid personnel; the dilapidated and antiquated infrastructure & equipment and the inadequate financial resources.