These include concept building tools and/or visual search tools that present information in a connected manner not originally conceptualised by those collecting or maintaining the information database.
Groupware can be used to exchange knowledge and expertise even when the team members are situated around the world.
[1] Features of KM software usually include: As business today is becoming increasingly international, the ability to access information in different languages is now a requirement for some organizations.
Often KM software provides a key resource for employees working in customer service or telephone support industries, or sectors of large corporations.
Knowledge management software, in general, enables the combination of unstructured information sources, such as individual word processed documents and/or PDF documents, email, graphic illustrations, unstructured notes, website links, invoices, and other information bearing collections, such as a simple thought, through to a combination of millions of interactions from a website, and through that combination enables the seeker to obtain knowledge that otherwise would not have been discovered.