Knowledge-intensive services, abbreviated as KIS, are services that involve activities that are intended to result in the creation, accumulation, or dissemination of knowledge, where knowledge-intensiveness refers to how knowledge is produced and delivered with highly intellectual value-add.
These concepts are continuously discussed, formulated, and developed as a part of the constantly evolving academic discipline of knowledge management.
The role of knowledge-intensive services is enabled by numerous and versatile contacts with different actors[5] at knowledge market.
[6] Knowledge-intensive service activities, abbreviated as KISA, play several important roles in innovation processes.
Thirdly, they serve as carriers of innovation when they aid in transferring existing knowledge among or within organizations, industries, or networks so that it can be applied in a new context.