In 2004–05 the lower floors of the hotel were re-clad in white stone to a design by Eric Parry Architects.

[9] Lancaster Gate was closed from July to November 2006 so that the lifts and other parts of the station could be refurbished.

[10] The station's chronic lift failures were considered by Transport for London to be a safety hazard and an inconvenience to passengers.

Patronage has increased over the years and as a result the station's small ticket hall area is often congested, especially at weekends.

[11] Lancaster Gate station was also closed from January to June 2017 for complete replacement of the lifts.