[1] The series stars America Ferrera, Ben Feldman, Lauren Ash, Colton Dunn, Nico Santos, Nichole Sakura and Mark McKinney as a group of employees working at a fictional big-box store called "Cloud 9" set in St. Louis, Missouri.
Although Amy was accepted to college, she never attended due to getting pregnant and marrying Adam instead,[5] however she is currently enrolled in classes part time while working.
[10] After having a pregnancy scare, Amy realizes she is not happy and starts to question her marriage, admitting she was relieved to find out she wasn't pregnant.
[13] In the season 3 episode "Gender Reveal", Amy tells Dina and Cheyenne she is pregnant, the result of a one-night stand she had with Adam when the two were feeling alone and vulnerable.
In the season 4 episode "Minor Crimes", Amy becomes the store manager after Glenn steps down to spend more time with his family.
This storyline was developed due to Ferrera's 2019 announcement that she'd be departing the series at the end of season 5, citing other projects and wanting to spend time with family.
In the show's ending montage, it is revealed that Amy has married Jonah, got another executive job, and they have a son named Carter.
[7] The name tags she's worn are: Portrayed by Ben Feldman, Jonah Simms is hired along with Mateo in the "Pilot" episode.
It's revealed in Season 4's "New Initiative" that Jonah's parents think he's in medical school and is dating actress Natalie Portman.
Garrett maintains a list of "all the crazy white-person stuff" Jonah says, such as: "fencing", "wearing boat shoes", "BBC America", "making his own trail mix", and saying "fine, but I want my objection noted".
[26] Jonah mentions in a season 3 episode that one of the prized gifts he got as a child was a boxed CD set of Winston Churchill speeches.
[41] Jonah led a push to unionize the Cloud 9 workers in season 5, resulting him being invited to a meeting with corporate (accompanied by Sandra) after he holds a successful employee vote.
Upon returning to the store with pride, Jonah soon learns that Cloud 9 was just purchased by Zephra, and the new company will not recognize any existing labor agreements.
Although at one point she takes a voluntary demotion, Dina does not participate when her coworkers stage a walkout, and thus reassumes her assistant manager role.
Early in season 2, she blackmails the district manager, Jeff, into shredding his report to corporate which could have resulted in Amy's termination.
[25] Although Dina is a vegan,[17] she ate a chicken leg in the season 3 episode "Golden Globes Party" to make Amy feel better about her disastrous barbecue.
[12] She later reveals in the episode "Ladies Lunch" that she and Garrett had a sexual encounter that day, but the other female employees laugh at her, thinking it's a joke.
He makes a surprise visit to the store in the season 5 episode "Myrtle" proclaiming to be a changed man, but Dina soon learns that is not true.
Garrett briefly enters into an open relationship with Dina and Brian but quickly breaks it off due to finding the dynamic weird.
He frequently works the customer service counter and is often heard making announcements over the store public address system.
They begin dating, forcing Garrett to try to hide the relationship from Dina, but by "Toy Drive" Colleen appears to have ghosted him.
[16] Portrayed by Nico Santos, Mateo Fernando Aquino Liwanag is a Filipino (mistaken as Mexican[18][19]) Cloud 9 associate.
He immediately begins a rivalry with Jonah, who was hired at the same time as him, by pointing out his mistakes, and later admits to being overly competitive (which was already obvious).
[16] Portrayed by Nichole Sakura, Cheyenne Tyler Thompson (née Lee) is a Cloud 9 associate who is a pregnant 17-year-old high school student at the start of the series.
[5] The employees threaten to unionize when Cheyenne is unable to get paid maternity leave, leading to Glenn being fired for suspending her six weeks with pay, resulting in a strike.
Glenn is socially awkward and constantly positive, and he clashes with Dina when he brings his Christian religious beliefs into the workplace.
In the Season 4 episode "Love Birds", Glenn tells Amy he never sees his newborn child because he works 16+ hours a day.
In the season 6 episode "California (Part 2)", Glenn is promoted back to his Store Manager position following Amy's departure to take a corporate job.
[16] Portrayed by Kaliko Kauahi, Sandra Kaluiokalani is a Cloud 9 employee of Native Hawaiian descent[38] who has trouble bringing up legitimate concerns and being heard.
In season 2, Mateo accuses Sandra of being Jeff's lover when the employees feel someone close to him is passing off sensitive information.