[5] Based in Wrocław, it offers a suite of tools for B2B and B2C communication, including popular platforms like LiveChat, ChatBot, and HelpDesk.

In 2023, the company rebranded from “LiveChat Software” to “Text” to reflect its broadened focus on artificial intelligence and e-commerce solutions.

[9] It serves more than 28,000 paid customers[10] in over 150 countries,[11][12] including Adobe, AirAsia, Best Buy, Better Business Bureau, ING, Huawei, Orange, and PayPal.

(LLC) in Wrocław, Poland, the company initially focused on live chat solutions for businesses.

[19] In 2023, the company has changed its name from “LiveChat Software” to “Text” to reflect its expanded product offering and broadened focus on artificial intelligence and e-commerce.

It is a live support software and help desk software used by companies to provide real-time communication with customers using different communication channels: online chat on the website and inside mobile applications, email, and social media (such as Facebook Messenger and Twitter).

LiveChat Software owns the technology it uses in the product, however, in areas unrelated directly to chat, the company relies on 3rd party services.

Technology partners include Elastic for search and analytics engine,[20] Postmark for delivery of transactional emails,[21] Recurly for subscription billing,[22] and Pingdom for performance monitoring and uptime tracking.

Team members can create tickets if customer queries came from other communication channels, such as LiveChat, Facebook Messenger, WhatsApp, or a phone call.

[35][36] It allows to add functionality to an existing website using one of the pre-defined apps, such as contact and feedback forms, product reviews and recommendations, and frequently asked questions templates.

Besides developing and selling communication solutions, from 2004–2010 LiveChat Software was the owner of one of the first Polish online chat portals – POLChat.

The chat.io platform provided APIs to allow developers to build features atop the current offering.

[52] It also has a long history of supporting the customer service community and individuals working in that space with tools that help with their development.