[4][5] Companies use LiveChat as a single point of contact to manage from one software all customer service and online sales activities that normally are provided using channels (chat, email and social media) and multiple tools.

[6] Technically, LiveChat is a proprietary software built with the use of multiple technologies, including JavaScript, Node.js, MySQL, ElasticSearch, C++ and Erlang.

System identifies the best prospects visiting a website based on data gathered from the purchasing decisions of 65 million buyers.

[11] LiveChat is available in 48 languages: Arabic, Armenian, Azeri, Bulgarian, Catalan, Simplified Chinese, Traditional Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Farsi, Finnish, French, Georgian, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malagasy, Malaysian, Norwegian (bokmål), Norwegian (nynorsk), Polish, Portuguese, Brazilian Portuguese, Romanian, Russian, Serbian, Slovak, Slovene, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese.

[13] It created an own ecosystem of applications, companies and services supporting business communication with tools such as: Among generally positive reviews, there are comments that emphasize the high cost of the product, especially when compared to cheap or free solutions available on the market.