Absolute Home & Office has services of an investigations and recovery team who partners with law enforcement agencies to return laptops to their owners.
[5] Analysis of Absolute Home & Office (LoJack) by Kaspersky Lab shows that in rare cases, the software was preactivated without user authorization.
[8] Subsequent contact occurs daily, checking to ensure the agent remains installed and provides detailed data such as location, user, software, and hardware.
The team works with local law enforcement to recover the protected device, and provides police with evidence to pursue criminal charges.
[citation needed] If Absolute receives a theft report, the service can be remotely commanded to phone home every 15 minutes, install additional 3rd party vendor software, such as a key logger or a forensic package, make screenshots, and various other actions.
Absolute Software partners with many original equipment manufacturers to embed this technology in the firmware of computers, netbooks, smartphones, and tablets by Acer, ASUS, Dell, Fujitsu, HP, Lenovo, Motion, Panasonic, Samsung and Toshiba.
Another independent analyst confirmed the flaws, noted that a malware hijacking attack would be a "highly exotic one", and suggested that the larger concern was that savvy thieves could disable the phone home feature.
[17] Local and remote exploitation of the first stage CompuTrace agent, which is used to install the full version after activation or reinstallation of the operating system, was demonstrated at BlackHat USA 2014.