Trains run westbound to Bank in the City of London, northbound to Stratford International and eastbound to Woolwich Arsenal.

Prior to December 2005, Docklands Light Railway trains would arrive at Canning Town and would only be able to continue in a southeasterly direction towards Royal Victoria.

There are two entrances to the station and the platforms are connected by escalators and lifts to an intermediate level with a direct link into the airport concourse.

Main access to the station for local passengers and mobility impaired customers is by a lower level subway.

There is a crossover west of the station which allows trains from Poplar and Woolwich Arsenal to reverse here during periods of disruption.