[4] In place of individual cars, Queen of Surrey is capable of loading twelve semi-trailer trucks.

The project prepared the vessel for another 20 years of service with significant mechanical and safety improvements, as well as upgraded passenger amenities and the installation of new emergency evacuation equipment.

Major work included steel replacement, electrical upgrades, and modernization of elevators, heating, ventilation and air conditioning systems.

[4] On May 12, 2003, the vessel was disabled in Howe Sound as a result of a diesel oil fire in the No.2 engine room.

[10][11][12] Inferior copper piping and the removal of a heat shield in the engine room were identified as the main causes of the fire.

Charles H. Cates V sustained significant damage, but made it to Vancouver Harbour to undergo repairs.

[2] In October 2005, the ferry collided with the dock at Tsawwassen, British Columbia after the captain misjudged the wind and tides.

[7] On September 8, 2010, thieves attempted to steal an automated teller machine (ATM) from the ferry while Queen of Surrey was docked overnight at Gibsons, British Columbia.

[17] On March 26, 2019 Queen of Surrey missed the berth at Langdale terminal and struck the Stormaway dock.

A tugboat was called to assist the ferry in maneuvering to the terminal to allow foot and vehicle passenger to disembark after being stuck for nearly ten hours.