Two tug boats attempted to pull the ferry free but were unsuccessful leading officials to wait until high tide approximately 12 hours later.

The vehicles on the boat were made available to passengers at about 7:30 p.m.[3] In early November 2012, during routine maintenance, one of the ship's four drive motors was damaged and failed after it overheated.

[6] At approximately 4:30 p.m. on April 15, 2023, the ferry ran aground on a Bainbridge Island beach after a generator failure while transiting Rich Passage during a Bremerton–Seattle run.

[9] A subsequent investigation by Washington State Ferries and the U.S. Coast Guard determined that contaminated fuel had clogged filters leading into the boat's generators and caused them to shut down.

The fuel contamination was caused by excessive air that entered the "two-day tank" and formed a black sludge of bacteria and fungus that clogged the filters.