As part of the franchise grant conditions, as passed by the legislative department and concurred by the Duterte,[8] it has to be publicly listed in the local bourse on or before January 2027.

It supplies about 90 percent of raw water requirements for Metro Manila through the facilities of the Metropolitan Waterworks and Sewerage System.

The operation and maintenance of the Laguna Lake Drinking Water Treatment Plant was awarded by MWS to Acciona, CEO José Díaz-Caneja, and D.M Consulting Inc.-DMCI Holdings, Inc.

Since 2019, there have been unexplained daily service interruptions that have been penalized by the Metropolitan Waterworks and Sewerage System Regulatory Office (MWSS-RO).

The MWSS last September 2022 slapped Maynilad with a P9.264-million fine for “unusual and prolonged” service interruptions experienced by customers from May to July 2022.

The MWSS also penalized Maynilad in February 2022 for unusual and prolonged service interruptions within the Putatan Water Treatment Plant supply zone, equivalent to a rebate of P323 in the April bill.

In fact, the company’s pipe network is considered the oldest in Asia,[13] some dating back to the time when the Philippines was still under the Spanish rule.

[15] While a massive pipe replacement program would have dramatically reduced its NRW in a short amount of time, Maynilad decided against it because it would ultimately result in significantly higher tariffs for its customers.

[16] Instead, it invested in its human resources, technical equipment, engineering methodologies and internal procedures so it could serve more people through less water losses.