[1] She was named to the position on August 7, 2006, replacing Al Weiss, who had been promoted to president of worldwide operations for Walt Disney Parks and Resorts in November 2005.

[3][4] Born in San Diego, California, Crofton moved to Florida with her family as a 6-year-old when her father, Charles "Chuck" Gilbert, was relocated there in his work with the aerospace services division of Pan American, a contractor to NASA.

She attended Rollins College before transferring to Florida State University, where she earned a bachelor's degree in marketing and an MBA.

In 2002 she was promoted to executive vice president of human resources for Walt Disney Parks and Resorts, the division of The Walt Disney Company that operates its theme parks, resort hotels, cruise line and other vacation businesses worldwide.

It was announced January 9, 2013, Crofton would be stepping down from her post to become president of Walt Disney Parks and Resorts Operations, U.S. and France.