[citation needed] From mid-July 2012, the bus station was partially closed for around six weeks, to allow for improvement work to take place – at a cost of around £1.5 million.

[citation needed] On 2 February 2015, an Arriva North East vehicle, which was operating service 28, collided with the one of the bus station's south stands.

The company also operates frequent services to Acklam, Coulby Newham, James Cook University Hospital, Hemlington and Park End.

Arriva operate a number of local services, with detinations including Darlington, Guisborough, Ingleby Barwick, Redcar, Nunthorpe, Saltburn and Stokesley.

Go North East operate the X10 express service to Peterlee, Dalton Park and Newcastle, using a fleet of four high-specification double-deck Alexander Dennis Enviro 400 MMC vehicles, branded in a gold and purple livery.