MindTouch was an American multinational technology company headquartered in San Diego, California, that designed, developed, and sold SaaS computer software and online services.

[citation needed] Multi-language support (named polyglot) allows switching interface and content languages on per page, per section, and per user basis.

DekiScript, a lightweight, interpreted programming language, allows users to add dynamic content to MindTouch pages.

NICE CXone Expert's cloud infrastructure delivers a weekly update for bug fixes and feature changes.

MindTouch was forked from MediaWiki in 2005; the first release (under the name DekiWiki) occurred in July 2006, featuring XHTML in place of wikitext, a WYSIWYG editor and Lucene-based search.

[5] Consequently, the backend was completely reimplemented in C#, resulting in an API built as web services on top of the new DReAM ("Distributed REST Application Manager") server and toolset.

In addition to some legacy PHP and C# components of MindTouch Core, NICE CXone Expert software and infrastructure includes technologies such as NodeJS, Elasticsearch, F#, Amazon SQS, Amazon Lambda, Snowflake, Redis, HAProxy, Puppet, Docker, and Kubernetes.