Matt Quilter (CFO) Claire Dorrian (CMO) SugarCRM is a software company based in Silicon Valley.

It produces the on-premises and cloud-based web application Sugar, a customer relationship management (CRM) system.

Clint Oram, John Roberts, and Jacob Taylor started full-time work on the SugarCRM open source project in April 2004, and incorporated the company in California in June 2004.

[4] The popularity of this project allowed the company to raise $86 million of venture capital from Draper Fisher Jurvetson, Walden International, New Enterprise Associates and Goldman Sachs.

[10] In June 2008, co-founder Taylor left the company, during what technology website The Register called "a mysterious exodus of senior and experienced business staff" from SugarCRM.

[17] SugarCRM sells CRM software in on-premises and Cloud variants:[18] Sales force automation includes: Sugar Market (marketing automation) and Sugar Serve (customer service software) are also offered, along with several additional optional capabilities.

While users could freely redistribute Sugar and the license allowed for the inspection and modification of the source code and for the creation of derived works, critics, including Dan Farber, editor in chief at CNET, expressed some concern over SugarCRM's use of the term "commercial open source" to describe its products.

[24] The charts module, customer portal, mobile support, some SOAP functions and most of the default theme templates were removed from the AGPLv3 licensed Sugar Community Edition 6.