[3] An independent museum and a registered charity,[nb 1] it is supported by Richmond upon Thames Borough Council.
Dr Nicola Mann, who heads the Department of Communications & The Arts at Richmond American University London, chairs the board of trustees; John Lee, Baron Lee of Trafford, is deputy chair.
The museum's permanent displays, from medieval times to the present day, relate to the history of Richmond, Kew, Petersham and Ham which, until local government boundary changes in 1965, formed the Municipal Borough of Richmond (Surrey).
[18] The museum's current exhibition, which opened in July 2024 and is scheduled to continue until March 2025, is Wish You Were Here: From Horace Walpole to Ted Lasso.
[4][70][71] Its other patrons are: author and broadcaster Anita Anand; broadcaster and naturalist Sir David Attenborough;[4][72] businesswoman Ann Chapman-Daniel;[4] Richmond hotelier Greville Dare;[3][4][73] Lady Annabel Goldsmith;[4] and broadcaster, writer and politician Lord Watson of Richmond.