The station has a "Midori no Madoguchi" staffed ticket office.

The Shinkansen platforms have used the tune "Shinano no Kuni" (the Nagano prefectural song) for the departure melody since January 2015.

The Nagano Electric Railway has two island platforms serving three tracks.

[3] When the Japanese National Railways (JNR) were divided and privatized on 1 April 1987, the station became a part of the system of East Japan Railway Company (JR East).

[7] On 22 January 2025, one person was killed and two others were injured in a mass stabbing at the station.