The album's title track mourns the loss of Kevin Richardson's father, Jerald, who is also Brian Littrell's uncle.

The DVD consists of a slideshow with the instrumental audio of "Just Want You to Know" and an interview in Germany regarding their upcoming tour.

[6] Never Gone debuted at number three on the US Billboard 200, selling 293,000 copies in its first week of release.

This is the band's fifth consecutive top ten album on the chart, following The Hits – Chapter One in 2001.

On July 14, 2005, the album was certified platinum by the Recording Industry Association of America (RIAA) for selling over a million copies in the United States.