It serves Cooch Behar city of the district in the Indian state of West Bengal.

[2] New Cooch Behar station came up when the broad gauge New Jalpaiguri–New Bongaigaon section of Barauni–Guwahati line was laid in 1966.

Now the bridge has been rebuilt and a new broad-gauge track has been laid, under New Maynaguri-Jogighopa Rail Project, via Tufangunj and Boxirhat, entirely through Indian territory.

The entire compound of New Cooch Behar Railway Station is equipped with free high-speed Wi-Fi services provided by RailTel.

Toilets are now equipped with modern sanitary fittings and have exclusive facilities for male, female and physically challenged.

The Union Minister of Railways announced a 126 km (78 mi) long electrified section between New Jalpaiguri to New Cooch Behar.