[3][4] In the book, Conover recounts his experience of learning firsthand about the New York State prison system by becoming a correctional officer for nearly a year.

[4] Conover and other recruits learn that in addition to passing the academic portion of the academy, they must also experience real and direct exposure to chemical agents (tear gas) and complete a timed physical performance test to ensure they are prepared for potential prison workplace conditions and demands.

[4] Conover presents the complex feelings and experiences of a well-educated correctional officer with universal human emotions and flaws working in the challenging prison setting.

[4] The chapters present both sympathetic and unpleasant aspects of the behavior, thought processes, and practices of all the stakeholders—prisoners, employees, and contractors—that Conover encounters during his work duties.

[4] His writing highlights the boredom, fear, violence, trauma, and psychological dynamics that shape the prison experience for all of these stakeholders on a daily basis.