The company serviced the states of Washington, Idaho, Oregon and Montana, transporting critical-care patients using its fleet of helicopters, fixed-wing aircraft, and ambulances.
[1][2] Through this merger, the companies air ambulance services were also merged, creating Northwest MedStar.
[3] In October 2009, Northwest MedStar took over management of AirLink Critical Care Transport, owned by Cascade Healthcare Community.
[2] In 2012, the company earned the air medical industry's Program of the Year award.
[1] MedStar offered a membership program allowing families to cover any emergency flights during the year for one price.