Specifically, the office acts in the interests of consumers to seek to prevent market abuses in conflict with the provisions stipulated in or pursuant to the Norwegian Marketing Control Act.
The Ombudsman also seeks to ensure that terms and conditions are not used in any way that may harm consumers.
The office of the Consumer Ombudsman received attention internationally since it ruled that the iTunes Music Store's contract terms violates Norwegian consumer and marketing law.
[1] The ombudsman handles around 8,500 cases each year, both on its own initiative and stemming from complaints from consumer and business-holders.
Bjørn Erik Thon led the office of the Consumer Ombudsman from 2000 to 2010, and was succeeded by Gry Nergård.