The main area of application is the support of ITIL compliant processes,[2][3][4] which manages requests, incidents/ errors, customer inquiries from the moment of creation to completion.
Omnitracker received certifications of the Federal Association of IT-Mittelstand [5] and Pink Elephant that covers nine processes.
[6] Omnitracker was developed by the privately owned company Omninet GmbH, based in Eckental located close to Nuremberg in 1998.
[16] The system development and the international support are operated exclusively in the parent company located in Eckental Germany.
The licensing model is modular for the basic server components and concurrent based on (simultaneous) users.