Despite initially peaking at number 26 on the UK Albums Chart and being certified Gold by the BPI,[1] and faring even better in German-speaking Europe, where it reached the top ten in Austria, Germany and Switzerland, the sales of One Touch did not meet the record company's expectations, and the group were eventually dropped in Autumn 2001,[2] making it their only release with the label.

She initially stated that she wanted to pursue a fashion career, but was eventually diagnosed with clinical depression amid reports of in-fighting between the Sugababes members.

[3] In a March 2009 interview with Ponystep, group member Mutya Buena revealed that she thinks One Touch is the band's best work and that she still listens to it.

[5] In 2011, the original group members who released One Touch reformed under the new name "Mutya Keisha Siobhan", then resumed performing as the Sugababes after securing the legal rights to the name in 2019.

On 11 May 2021, Sugababes announced that a 20th anniversary edition of One Touch (originally planned for 2020 but delayed due to the COVID-19 pandemic) would be released later that year on 1 October.

The album received rave reviews, with critics applauding the girls, who were all only 15/16 years old at the time, for writing and singing songs that were considered to be unusually mature for their age.

[13] Tim Perry from The Independent wrote that "it's about time a half-decent pure-pop album got released, and over a dozen songs that jump playfully between upbeat R&B, poppy soul and groove-laden ballads, these three London schoolgirls have achieved it.

"[17] David Brinn from Jerusalem Post noted that "the Sugababes are the latest contender for the girl-group throne, and the London teen trio's opening shot, One Touch, proves that they're one step ahead of the pack.

He concluded, "at the risk of giving them the musical equivalent of shin-splints by putting them in the first team too early, this record announces the arrival of potentially one of the most important new groups for many years.

"[18] Dean Carlson from AllMusic complimented the album and rewarded it with a favourable three and a half out of five stars and wrote: "One Touch is everything a post-Spice Girls teen pop debut should be – discreet, adolescent, and as unstudied as a late-night phone call about boys.