Beginning in the mid 2000s as more mid-size and large firms began to adopt enterprise systems, the science of business processes, manufacturing processes, and finance began to develop and proliferate to more industries and companies.
Business process reengineering became more common, and enterprise architectures and IT solutions[buzzword] were aligned.
Orders are then received via different sales channels, such as phone, fax, email, internet or salesperson.
On completion of key events, an invoice is generated and booked as Sales (subject to "revenue recognition" requirements).
Order to Cash is completed by the customer care and Field Service and Repair process (inquiries, requests and complaints).